Terms of Service

Last updated: 5 January 2026

These Terms of Service (“Terms”) govern your access to and use of the TetraSense websites (including tetrasense.au), mobile applications, and related services (the “Services”). By using the Services, you agree to these Terms.

“Tesaroche Pty Ltd” trading as “TetraSense” (“TetraSense”, “we”, “us”, “our”) provides workforce safety and journey monitoring tools to organisations (each a “Tenant”). Access is invitation‑only and provisioned by your organisation. If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

1. Accounts and Access

• Your organisation controls your access. Your role/permissions are defined by your organisation’s administrators.
• You must keep your credentials confidential and promptly notify your organisation and TetraSense of any unauthorised use.
• You must provide accurate information and comply with all applicable laws and organisational policies.

2. Acceptable Use

You agree not to:

• Misuse the Services, interfere with their operation, or attempt unauthorised access.
• Upload or transmit malware, illegal content, or content that infringes third‑party rights.
• Circumvent security, rate limits, or access controls.
• Use the Services for unlawful surveillance or monitoring outside intended safety workflows.

We may suspend or terminate access for misuse or security concerns.

3. Tenant Responsibilities

• Each Tenant is responsible for lawful configuration and use of the Services, including managing user invitations, roles, and safety workflows.
• Tenants must ensure processing of personal information is lawful and consistent with their internal policies.
• Tenants are responsible for ensuring the Services are appropriate for their use case (e.g., regulatory/industry requirements).

4. Privacy

Our handling of personal information is described in our Privacy Policy: https://tetrasense.au/privacy. By using the Services, you acknowledge our processing as described there and your organisation’s role in configuring and overseeing data use.

5. Service Availability and Changes

• We strive to provide reliable Services but do not guarantee uninterrupted or error‑free operation.
• We may modify, suspend, or discontinue features without liability where reasonable—for example, for maintenance, security, or legal compliance.
• We may update these Terms; material changes will be posted with a revised “Last updated” date.

6. Intellectual Property

• The Services, including software, designs, logos, and content, are owned by TetraSense or its licensors and are protected by intellectual property laws.
• We grant you a limited, non‑exclusive, non‑transferable licence to use the Services as configured by your organisation and in accordance with these Terms.
• You must not copy, modify, reverse engineer, or create derivative works from the Services except as permitted by law.

7. Third‑Party Services and Infrastructure

• The Services rely on third‑party providers (e.g., AWS infrastructure, notification services, identity providers). Use of such components is subject to those providers’ terms.
• TetraSense is not responsible for third‑party outages, changes, or their terms and policies.

8. Safety Workflows and Limitations

• The Services assist with workforce safety workflows (e.g., check‑ins, notifications, SOS). They are not a substitute for emergency services or an organisation’s duty of care, training, or safety protocols.
• Real‑time capabilities may be affected by connectivity, device settings, or external systems.
• Your organisation must maintain appropriate backup procedures, communications, and escalation plans.

9. Beta Features

From time to time, we may offer beta or preview features. Such features are provided “as is,” may change or be removed at any time, and may not be suitable for production use.

10. Australian Consumer Law (ACL)

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by agreement.

Subject to the ACL and to the maximum extent permitted by law: (a) the Services are provided “as is” and “as available,” and we disclaim all other warranties, express or implied; (b) where liability under the ACL can be limited, our liability is limited at our option to resupplying the Services or paying the cost of having the Services resupplied.

11. Liability and Indemnity

To the extent permitted by law:

• TetraSense will not be liable for indirect, special, incidental, or consequential loss, loss of profits, loss of data, or business interruption arising out of or related to your use of the Services.
• Your organisation agrees to indemnify and hold TetraSense harmless from claims arising from (a) misuse of the Services; (b) breach of these Terms; or (c) non‑compliance with laws or internal policies, except to the extent caused by TetraSense’s negligence or wilful misconduct.

12. Suspension and Termination

We may suspend or terminate access where:

• required by law or for security reasons;
• there is suspected misuse or material breach of these Terms; or
• at your organisation’s request.

Upon termination, your right to access the Services ceases. Some provisions (e.g., IP, privacy, liability, governing law) survive termination.

13. Governing Law and Venue

These Terms are governed by the laws of Western Australia, Australia. You submit to the exclusive jurisdiction of the courts of Western Australia and the Commonwealth of Australia.

14. Notices

We may provide notices by email, in‑app messaging, or posting within the Services. For legal notices to TetraSense, contact: team@tetrasense.au

15. App Store Terms (iOS)

• Apple is not responsible for the app or its content.
• You must comply with the App Store Terms of Service.
• TetraSense, not Apple, is responsible for support and maintenance.
• In the event of a third‑party claim that the app infringes intellectual property rights, TetraSense is responsible for the investigation and defence (subject to the limitations herein).

16. Entire Agreement

These Terms, together with our Privacy Policy (https://tetrasense.au/privacy), constitute the entire agreement between you (and/or your organisation) and TetraSense regarding the Services, superseding any prior agreements on the same subject.

For any questions about these Terms, contact us at team@tetrasense.au.