Terms of Service

Last updated: 2 March 2026

These Terms of Service ("Terms") govern your access to and use of the TetraSense websites (including https://tetrasense.au), mobile applications, and related services (the "Services").

"Tesaroche Pty Ltd" trading as "TetraSense" ("TetraSense", "we", "us", "our") provides journey intelligence and workforce safety workflow tools to organisations (each a "Tenant").

By accessing or using the Services, you agree to these Terms.

1. Accounts and Access

Access to the Services is provisioned by a Tenant (your organisation). Your role and permissions are controlled by your organisation's administrators.

You agree to:

• Keep credentials confidential;
• Notify your organisation and TetraSense of unauthorised access;
• Provide accurate information; and
• Comply with applicable laws and organisational policies.

2. Acceptable Use

You must not:

• Misuse the Services or interfere with operation;
• Attempt unauthorised access;
• Upload malware or unlawful content;
• Circumvent security or rate limits;
• Use the Services for unlawful surveillance or monitoring outside intended safety workflows.

We may suspend or terminate access for misuse or security concerns.

3. Tenant Responsibilities

Each Tenant is responsible for:

• Lawful configuration and use of the Services;
• Managing user invitations, roles, and safety workflows;
• Compliance with regulatory and industry requirements;
• Ensuring the Services are appropriate for their operational context.

4. Privacy and Data Roles

Our handling of personal information is described in our Privacy Policy at https://tetrasense.au/privacy.

Each Tenant acts as the data controller (or equivalent under applicable law) for personal information processed within its Tenant environment.

TetraSense acts as a data processor on behalf of the Tenant in providing the Services.

Tenants are responsible for ensuring lawful collection, configuration, and use of personal information within the Services.

5. Service Availability and Changes

We strive to provide reliable Services but do not guarantee uninterrupted or error-free operation.

We may modify, suspend, or discontinue features where reasonably required for maintenance, security, legal compliance, or platform improvement.

6. Subscription, Evaluation and Billing

The Services may be offered on a subscription basis.

Where an evaluation period is offered:

• Access will automatically convert to a paid subscription at the end of the evaluation period unless cancelled prior to expiry.
• Subscription fees are billed monthly in advance based on accepted user invitations within the Tenant environment.
• The Tenant is responsible for managing user access and cancelling subscriptions.
• Fees are non-refundable except as required by law.

We use third-party payment processors (such as Stripe). By subscribing, you authorise recurring charges and agree to their applicable terms.

Evaluation environments are provided for assessment purposes only and are not guaranteed to be suitable for production safety operations without proper organisational review and configuration.

7. Intellectual Property

The Services, including software, branding, logos, designs, and content, are owned by TetraSense or its licensors and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to use the Services in accordance with these Terms.

You must not copy, modify, reverse engineer, or create derivative works from the Services except as permitted by law.

8. Safety Workflows and No Reliance

The Services are designed to support administrative safety workflows such as journey planning, check-ins, notifications, and escalation.

The Services:

• Do not guarantee safety outcomes;
• Do not prevent incidents;
• Do not replace supervision, training, or organisational safety procedures;
• Do not constitute professional, legal, engineering, regulatory, or safety advice.

TetraSense is not an emergency service and does not provide real-time emergency response.

Organisations remain solely responsible for their duty of care obligations, risk assessments, supervision, compliance, escalation procedures, and emergency planning.

Users must not rely solely on the Services for personal safety.

9. Third-Party Services

The Services rely on third-party providers (including infrastructure, payment, identity, and notification services).

TetraSense is not responsible for third-party outages, changes, or disruptions beyond our reasonable control.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights under the Australian Consumer Law (ACL) that cannot be excluded.

Where liability under the ACL may be limited, our liability is limited to resupplying the Services or paying the cost of resupply.

11. Liability and Indemnity

To the maximum extent permitted by law:

• TetraSense is not liable for indirect, incidental, special, or consequential loss, including loss of profits, data, goodwill, or business interruption.
• TetraSense's total aggregate liability arising out of or in connection with the Services will not exceed the total fees paid by the applicable Tenant in the 12 months preceding the event giving rise to the claim.
• If no fees have been paid, total aggregate liability is capped at AUD $10,000.

The Tenant agrees to indemnify and hold TetraSense harmless from claims arising from:

• Misuse of the Services;
• Breach of these Terms;
• Unlawful configuration or non-compliance with laws;

Except to the extent caused by TetraSense's negligence or wilful misconduct.

12. Suspension and Termination

We may suspend or terminate access:

• Where required by law;
• For security reasons;
• For material breach of these Terms;
• At the Tenant's request.

Upon termination, access ceases. Provisions relating to intellectual property, liability, indemnity, and governing law survive termination.

13. Force Majeure

TetraSense is not liable for delays or failure to perform resulting from causes beyond its reasonable control, including acts of God, internet outages, infrastructure failures, government action, or third-party service disruptions.

14. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

You submit to the exclusive jurisdiction of the courts of Western Australia and the Commonwealth of Australia.

15. Notices

We may provide notices via email, in-app message, or posting within the Services.

Legal notices to TetraSense: team@tetrasense.au

16. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you (and/or your organisation) and TetraSense regarding the Services.

For any questions about these Terms, contact us at team@tetrasense.au.