Privacy Policy
Last updated: 2 March 2026
This Privacy Policy explains how Tesaroche Pty Ltd trading as "TetraSense" ("TetraSense", "we", "us", "our") collects, uses, discloses and protects personal information when you use our Services.
Who We Are
Tesaroche Pty Ltd trading as TetraSense provides journey intelligence and workforce safety workflow tools for organisations ("Tenants").
Contact: team@tetrasense.au
Scope
This policy applies to:
- https://tetrasense.au and related domains
- Mobile applications
- APIs and infrastructure supporting the Services
Personal Information We Collect
We may collect:
- Identity and contact details (name, email, phone where provided)
- Account information (roles, permissions, status)
- Employment context (as provided by your organisation)
- Journey and activity data (check-ins, timestamps, status updates)
- Location-related inputs when features are used (we do not continuously track devices)
- Device and diagnostic data (app version, logs, errors)
- Authentication and security events
How We Collect Information
We collect information:
- Directly from you when using the Services
- From your organisation's administrators
- Automatically through system logs and security monitoring
- From service providers supporting the Services
Purpose of Collection
We collect personal information to:
- Provide and secure the Services
- Enable safety workflows (check-ins, notifications, escalation)
- Maintain audit logs and compliance records
- Provide support and improve system reliability
- Meet legal obligations
Legal Basis
Processing may be based on:
- Contract (service provision to Tenants)
- Legitimate interests (security, diagnostics, improvement)
- Consent (where required)
- Legal obligations
Data Controller and Processor Roles
Each Tenant acts as the data controller (or equivalent under applicable law) for personal information processed within its Tenant environment.
TetraSense acts as a data processor on behalf of the Tenant in providing the Services.
Tenants are responsible for lawful configuration and use of personal information within the Services.
Data Sharing
We may share information:
- With authorised administrators within your organisation
- With service providers under data protection agreements
- Where required by law or to protect safety
We do not sell personal information.
International Transfers
Primary hosting occurs in Australia (Sydney region). Certain infrastructure components may involve secure processing in other regions with appropriate safeguards.
Retention
We retain personal information only as long as necessary for:
- Service delivery
- Tenant policy requirements
- Legal compliance
Tenants may request de-identification or deletion subject to operational and legal constraints.
Security
We use industry-standard safeguards including:
- Encryption in transit and at rest
- Role-based access control
- Monitoring and alerting
- Least-privilege access principles
No system is completely secure. We continuously improve our controls.
Your Rights
Subject to applicable law, you may have rights to:
- Access your personal information
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
- Request data portability
Contact team@tetrasense.au or your organisation administrator.
Children
The Services are not directed to individuals under 16 years of age.
Cookies and Tracking
Websites may use essential cookies and limited analytics. The mobile application does not use advertising SDKs.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last updated" date.
Contact
Email: team@tetrasense.au